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THE OFFER

Areas of expertise

E-commerce

E-commerce
  • Order processing
  • Customer service
  • Helpline
  • Back office support
  • TV Campaigns support
  • Inbound support

Finance

Finance
  • Lead generation for loans
  • Sales of loans and credit cards
  • Insurance sales
  • Back office support
  • Customer care
  • Inbound support

Utilities

Leads
  • Sales to B2C tariffs
  • B2B sales
  • Leads
  • Customer care
  • Inbound support
  • Back office support

Automotive

Automative
  • Customer service
  • Technical support
  • 24/7 assistance support
  • Leads for marketing
  • Support for car dealers
  • Back office processing

Travel

Travel
  • Customer service
  • Helpline
  • Back office support
  • Customer care
  • Inbound support

Other

B2B Services
  • Lead generation for loans
  • Sales of loans and credit cards
  • Insurance sales
  • Back office support
  • Customer care
  • Inbound support

Type of services

IN Arrow Up
Customer Care

Complete outsourcing of customer care

Partial outsourcing of customer care (switchboard, answers, helpdesk)

Partnership for covering communication peaks on demand

Responsive help desk

Effective technical support

Complex campaign response

Unicall’s call centres provide customer service in all of its forms and to various extents. Together with a high guarantee of quality, we can provide you with many options of customer care, depending on your needs and founds. We can take care of your clients in a complex range, we can provide you with partial outsourcing of customer care covering a part of your service ( for instance: switchboard, answers, helpdesk) or we can offer you a partnership for covering communication peaks when demand increases (for instance during your product launch or marketing campaign).

UniCall is also able to significantly reduce costs for small businesses that do not have resources or ambition to operate their own switchboard. Our specialised employees will help you set optimal activities for your customer service as well as the scope of these services

Sales & Leads

Prospecting sale strategy support

Database creation and profiling

Cross-sales and up–sales

Mystery shopping – testing internal customer and sales departments

Market research in various areas of trade

Sales representatives appointments setting

Unicall’s call centers offer all forms of active selling and information-analytical services that can be applied to the enterprise market and retail market as well as for a wide range of marketing situations (launching of new products, market research, online campaign support etc.). We are fully available for you in the previous mentioned areas.

Apart from the variety of Unicall offers provided in our broad portfolio our call centers are happy to assist you in the areas of sales and sales support, customer services, planning and implementation of marketing analyses and business consulting required in your company. Just let us work for our common profit

Back Office Round Arrows
Back office

Requested order handling

Precise data entry and backup

Warehouse support and inventory control

Quick mail response

Complete fulfilment: from packing to delivery

Logistics of safe product transportation

Unicall offers all forms of administration and technical support activities, i.e. so - called back-office. We can help you with a wide range of activities which meet all your needs. Together with a high guarantee of quality, we can provide you with entering names and data, registrations process, orders receiving and the whole process of managing your e-shop store (i.e. receiving orders, package and completion operations, shipment consolidation, quality control, sorting operations, inventory control, shipping etc.).

Unicall has a solid basis for operating back-office services in a large part of Europe and can therefore offer a wide spectrum of services in this category as a “full service” provider. Thanks to the excellent language skills of our centres’ employees, we have the potential to attract even the most demanding international corporations that require central and controlled processes in the back - office category!

Project setup

DEFINING GOALS

SIGNING DOCUMENTS

TECHNICAL SETUP

RECRUITMENT & TRAINING

PROJECT LAUNCH

FAQs

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