UniCall’s call centers offer all forms of active selling and information-analytical services that can be applied to the enterprise market and retail market as well as for a wide range of marketing situations (launching of new products, market research, online campaign support etc.). We are fully available for you in the previous mentioned areas. Apart from the variety of UniCall offers provided in our broad portfolio our call centers are happy to assist you in the areas of sales and sales support, customer services, planning and implementation of marketing analyses and business consulting required in your company. Just let us work for our common profit!
- Prospecting sale strategy support
- Database creation and profiling
- Cross-sales and up–sales
- Mystery shopping – testing internal customer and sales departments
- Market research in various areas of trade
- Sales representatives appointments setting
UniCall’s call centers provide customer service in all of its forms and to various extents. Together with a high guarantee of quality, we can provide you with many options of customer care, depending on your needs and founds. We can take care of your clients in a complex range, we can provide you with partial outsourcing of customer care covering a part of your service ( for instance: switchboard, answers, helpdesk) or we can offer you a partnership for covering communication peaks when demand increases (for instance during your product launch or marketing campaign).
UniCall is also able to significantly reduce costs for small businesses that do not have resources or ambition to operate their own switchboard. Our specialized employees will help you set optimal activities for your customer service as well as the scope of these services.
- Complete outsourcing of customer care
- Partial outsourcing of customer care (switchboard, answers, helpdesk)
- Partnership for covering communication peaks on demand
- Responsive help desk
- Effective technical support
- Complex campaign response
UniCall offers all forms of administration and technical support activities, i.e. so - called back-office. We can help you with a wide range of activities which meet all your needs. Together with a high guarantee of quality, we can provide you with entering names and data, registrations process, orders receiving and the whole process of managing your e-shop store (i.e. receiving orders, package and completion operations, shipment consolidation, quality control, sorting operations, inventory control, shipping etc.) UniCall has a solid basis for operating back-office services in a large part of Europe and can therefore offer a wide spectrum of services in this category as a “full service” provider. Thanks to the excellent language skills of our centers’ employees, we have the potential to attract even the most demanding international corporations that require central and controlled processes in the back - office category!
- Requested order handling
- Precise data entry and backup
- Warehouse support and inventory control
- Quick mail response
- Complete fulfilment: from packing to delivery
- Logistics of safe product transportation