UniCall - your best choice for innovative European contact centre.

people warking in call centre

Customer Acquisiution

  • Customer acquisition
  • Cross-sales and up-sales options
  • Appointment scheduling
  • Prospecting sale strategy support
  • Market research
  • Mystery shopping and quality control
  • Analysis and brand consulting
managers team

Customer service

  • Highest standards of customer care
  • Complex or partial outsourcing
  • Permanent or periodical cooperation
  • Emergency cases hotline support
  • Costs reduction
office equipment

Back Office

  • Technical and administrative support
  • Precise company data input
  • Multilingual registrations
  • Detailed order processing
  • Storage, packing, delivery, quality control

Where we are

office map

What`s new with UniCall?

Another campaign for KaVo Polska

We launched another campaign for KaVo Polska, which is a leading German dental equipment manufacturer. The goal of the project is promotion of KaVo products among potential buyers identified in course of previous marketing campaigns that we conducted last year. In addition to lead generation, we also provided data cleansing services this time by deduplicating conflicting data and standardising telephone numbers formatting. 

Kolejna kampania dla KaVo

Na początku miesiąca rozpoczęliśmy kolejną kampanię dla KaVo Polska, który jest wiodącym, niemieckim producentem sprzętu stomatologicznego. Celem projektu jest promocja produktów KaVo pośród potencjalnych nabywców zidentyfikowanych w trakcie poprzednich edycji.  Oprócz realizacji kampanii telemarketingowe dodatkową usługą realizowaną przez Unicall była deduplikacja i standaryzacja  bazy danych, między innymi numerów telefonów, które następnie zostały eksportowane bezpośrednio do systemu CRM. 

Electricity and gas sales

We begin cooperation with one of the largest utility companies in Scandinavia, who stared trading in Poland last year. Unicall provides sales and back office services in our Bydgoszcz office. Our task is to sell electricity and gas to consumers, document processing and deliver of singed contracts to our client. Following a one month’s trial, our client decided to extend the cooperation and expand the sales to team.   

Completely new online reporting system

Access to detailed reporting is one of the key advantages of sales and customer service outsourcing. It’s a tool that lets you to evaluate campaign efficiency and monitor quality of your customer service. This is why decided on a complete facelift of our online reporting system. In addition to new graphical layout, the system also received new  functionalities. For the former, the interface is much more vibrant and legible, while the latter includes online access to voice recordings and several other new features. Now you can listen to them online or download them to your local drive...

Helpline for Enbio

We are happy to inform that we started a helpline for Enbio Group customers to support their line of revolutionary products for sterilizing liquid media, dental and medical tools for biotechnological, medical and cosmetology. We are also planning to commence marketing activities to support Enbio newly introduced products...