Quality is the fulcrum and the main supporter in the company’s daily operations, which is in line with our operating philosophy and strong involvement in the branch organizations Polish Marketing Association or Adamez in the Czech Republic. In an industry that is exposed to public skepticism, UniCall will sets the standard of services and aims to be an ambassador on each market we operate on.
We have developed quality routines that are aided by custom made technical solutions allowing for easy monitoring of services and performance at any stage your campaign. We believe that our quality and transparency will allow us to build mutual trust thus creating a blossoming long-term cooperation on multiple levels.
One of the unique solutions is call self-assessment. All agents have to grade each conversation using 3 statuses: No issue, OK or Dissatisfied customer – in these cases our Quality Department calls back the customer to ask for the reason of their negative experience.
We listen to all the sales calls and diagnose problems.
All Agents have a schedule of coaching and training sessions that are carefully followed. Each Agent has to have at least 1 coaching session a week
All reports are generated automatically directly from the systems which eliminates possibility of errors and omissions. It also puts higher pressure on our operation to adhere the highest quality standards.