About Us

UniCall is an outsourcing contact center of Scandinavian roots and work culture, which were successfully adopted on the Central and Eastern European markets.

The company was founded in 2004 in Norway and has since grown to more than 400 jobs in 5 centres currently located in the Poland, Lithuania, Hungary and Estonia.

Owing to stable financial and technical support, UniCall provides a wide range of services including telemarketing, sales, lead generation, customer service, technical support, back office and business advisory services in many specialised areas.

In Poland, owing to shared ownership structure and close business relationship developed over several the years, Unicall is a part of Natural Pharmaceuticals - a dietary supplements company.

SINCE

2004

We are present in Central and Eastern Europe

250+

POSITIONS

And nearly 400 employees

Area of operations

Warsaw Rzeszow

Kaunas

Valga

Budapest

We also provide services in our offices and offices of our partners. Contact us to find our more.

Our Values

Whether you seek customer acquisition, customer care, technical support or debt collection, we will be your best choice. Our key values are quality, transparency, ethics and innovative solutions. Due to them we can assure effectiveness, efficiency and proficiency to every service we provide. Qualified personnel, ethical principles and quality assurance are our guarantee of leadership in call center industry.

QUALITY

To ensure that our success thrives

We will deliver excellence, strive for continuous improvement. Each of us is responsible for the quality of whatever we do.

COLLABORATION

Is what makes you grow

By cooperating and seamlessly sharing our knowledge with each other across organisations, we can make our company ever stronger.

COMMUNICATION

Is a major part of any solution

We need to be mindful of the importance of honestly communicating problems as well as breakthroughs.

The sooner we communicate a problem, the easier it is for us to marshal our company’s resources to solve it.

EXCELLENCE

is the result of our dedicated efforts

We must focus on program performance to deliver on the full operating and financial potential of the company.

EFFICIENCY

is our time and effort used wisely

We must avoid bureaucratic delays.
We must be agile enough to act faster than our competitors.
We must maintain the “small company” behaviour that has characterised Unicall since the beginning.

INTEGRITY

is the key to our success

Integrity must characterise everything we do.
We don’t cut corners.
We want everyone who comes into contact with Unicall to know we do things the right way

Why Unicall?

Since the early days we placed particular emphasis on the quality and transparency of all our processes in internal and external communication with our employees and our partners. We are constantly engaged in development and maintenance of standards of our solutions.

Our success is based on high quality services at all stages of the process from monitoring, planning through implementation to assess the effectiveness of the project. Our call centres are the perfect combination of highly motivated and experienced professionals and the most advanced technology.

Quality

Quality is the fulcrum and the main supporter in the company’s daily operations, which is in line with our operating philosophy and strong involvement in the branch organizations Polish Marketing Association or Adamez in the Czech Republic. In an industry that is exposed to public skepticism, Unicall will sets the standard of services and aims to be an ambassador on each market we operate in.

Technology

Technology is the cornerstone of our daily operations and the mainstay for all daily routines and procedures. The company was founded with the governing principle of interconnectivity. All our sites work on the same system and are therefore totally redundant. Such arrangement allows for easy exchange of information and results between the offices in all of our European countries. Reporting is based on automated processes and web-reporting giving our Team Leaders and Project Managers more time for their core activities.