UniCall - your best choice for innovative European contact centre.

people warking in call centre

Customer Acquisiution

  • Customer acquisition
  • Cross-sales and up-sales options
  • Appointment scheduling
  • Prospecting sale strategy support
  • Market research
  • Mystery shopping and quality control
  • Analysis and brand consulting
managers team

Customer service

  • Highest standards of customer care
  • Complex or partial outsourcing
  • Permanent or periodical cooperation
  • Emergency cases hotline support
  • Costs reduction
office equipment

Back Office

  • Technical and administrative support
  • Precise company data input
  • Multilingual registrations
  • Detailed order processing
  • Storage, packing, delivery, quality control

Where we are

office map

What`s new with UniCall?

New office in Warsaw

We are happy to present our new Warsaw office located at Domaniewska 28 in Graffit building. It is a modern, eco-friendly facility completed in the second quarter of 2018. We moved at the beginning of the month and immediately settled here for good. You are welcome to visit us! 

BSS Forum and Outsourcing Stars Gala

This time we present a photo report from the BSS Forum conference and accompanying Outsourcing Stars Gala, which we attended in Lodz. The event was organized by Pro Progression foundation. All pictures are provided by courtesy of Pro Progressio. 

Sales leads processing for a travel agency

After a few months of the provision of customer helpline service we expanded our cooperation to include sales leads processing, i.e. customers interested in the offer, who asked for more information though our client’s website. Our role is to call the customer back within the shortest possible time scope and present the main offer along with the optional excursions. 

Cooperation with Renault Polska

After a period of meticulous preparations we launched a helpline for Renault Polska aimed at providing professional customer support for Renault and Dacia brands on the Polish market. The service incorporates general customer support and a dedicated helpline for multimedia systems, which makes one increasingly aware that modern cars not only part of the automotive realm but also have long crossed into information technologies all for the sake of driver’s convenience. ...

BSS Tour - Katowice

Last week we had a pleasure to moderate a panel discussion at the Advanced Technology in Business conference in Katowice. It was a part of BSS Tour events organized by Pro Progressio. The discussion focused on modern technologies and the role of automation in Front Office customer support.