Unicall is an outsourcing contact centre with Scandinavian roots and work culture, which we implemented in our offices in the Central and Eastern Europe.

Customer service

Highest customer service standards
Full or partial outsourcing
Continuous or seasonal support
Overflow call handling
Cost reduction

Telemarketing

Telemarketing Cross-sell & up-sell
Appointment scheduling
Data profiling and sales teams support
Mystery shopping and quality control
Analyses and consulting services

Back office

Requested order handling
Precise data entry and backup
Warehouse support and inventory control
Quick mail response
Complete fulfilment: from packing to delivery
Logistics of safe product transportation

Our partners

News

Jan

2023

Great Place to Work® certification FOR Natural Pharmaceuticals

We are very pleased to announce that we have been awarded a Great Place to Work® certificate. This award is based solely on employee feedback on their experience of working at the company. Great Place to Work® is the global authority on workplace culture, employee experience and company management practices...

Feb

2019

New office in Warsaw

We are happy to present our new Warsaw office located at Domaniewska 28 in Graffit building. It is a modern, eco-friendly facility completed in the second quarter of 2018. We moved at the beginning of the month and immediately settled here for good. You are welcome to visit us!

Jan

2019

BSS Forum and Outsourcing Stars Gala

This time we present a photo report from the BSS Forum conference and accompanying Outsourcing Stars Gala, which we attended in Lodz. The event was organized by Pro Progression foundation. All pictures are provided by courtesy of Pro Progressio.