UniCall - your best choice for innovative European contact centre.

We are happy to present our new Warsaw office located at Domaniewska 28 in Graffit building. It is a modern, eco-friendly facility completed in the second quarter of 2018. We moved at the beginning of the month and immediately settled here for good. You are welcome to visit us! 

This time we present a photo report from the BSS Forum conference and accompanying Outsourcing Stars Gala, which we attended in Lodz. The event was organized by Pro Progression foundation. All pictures are provided by courtesy of Pro Progressio. 

After a few months of the provision of customer helpline service we expanded our cooperation to include sales leads processing, i.e. customers interested in the offer, who asked for more information though our client’s website. Our role is to call the customer back within the shortest possible time scope and present the main offer along with the optional excursions. 

After a period of meticulous preparations we launched a helpline for Renault Polska aimed at providing professional customer support for Renault and Dacia brands on the Polish market. The service incorporates general customer support and a dedicated helpline for multimedia systems, which makes one increasingly aware that modern cars not only part of the automotive realm but also have long crossed into information technologies all for the sake of driver’s convenience. ...

Last week we had a pleasure to moderate a panel discussion at the Advanced Technology in Business conference in Katowice. It was a part of BSS Tour events organized by Pro Progressio. The discussion focused on modern technologies and the role of automation in Front Office customer support.