After a period of meticulous preparations we launched a helpline for Renault Polska aimed at providing professional customer support for Renault and Dacia brands on the Polish market. The service incorporates general customer support and a dedicated helpline for multimedia systems, which makes one increasingly aware that modern cars not only part of the automotive realm but also have long crossed into information technologies all for the sake of driver’s convenience.
The service is rendered in a non-standard model since entire team is located at our client’s premises. Such arrangement was necessary due to constant knowledge updates and thus a requirement for a close cooperation with Renault internal customer support, technical, marketing teams with physical access to the cars. Unicall provides call centre systems, IVR, reporting and staff while Renault ensures knowledge base and supervision of the service.